Meet the Team

Paul Ferguson
CEO & Owner

Paul and his wife, Heidi, have been married for 30 years and have co-owned The Ferguson Team since launching their franchise in 2000. Together, they have built one of the most trusted and respected home inspection companies in Northeast Ohio. Paul’s leadership, vision, and commitment to excellence have shaped the company into a resource-driven partner for agents and homebuyers alike.

Professional Experience
While he no longer performs inspections, his extensive technical background and decades of field experience continue to guide the standards, training, and quality of the entire team.

As CEO, Paul oversees company strategy, operations, business development, inspector training, and industry partnerships. He regularly sponsors and teaches continuing education courses for real estate agents, equipping them with tools and insights that support smoother, faster closings.
Under Paul’s leadership, The Ferguson Team has earned a reputation for professionalism, going above and beyond, and delivering value far beyond the inspection itself. As one trusted Realtor put it:
“You’re not just a home inspection company—you are so much more.”

Approach to Service
Paul leads with clarity, integrity, and a strong customer-first mindset. He is committed to elevating the experience for clients and agents, building long-term relationships, and maintaining a culture of excellence within the team.

Personal
Paul values faith, family, and living life with energy and purpose. He enjoys wakeboarding, boating, snowboarding, and traveling with his family. His passion for leadership, service, and continuous improvement drives both his business and personal life.

Heidi Ferguson
Co-Owner & Marketing Director

• Registered Nurse, B.S., University of Akron (2000)

Heidi and her husband, Paul, have been married for 30 years and have co-owned The Ferguson Team since 2000. With a background as a registered nurse, she brings a compassionate, service-minded, and people-focused approach to the business. Her warmth, professionalism, and genuine care have been foundational in shaping the company’s culture and reputation throughout Northeast Ohio.

Professional Experience
Over the past 25 years, Heidi has worked in every part of the company—answering phones, scheduling, bookkeeping, operations, and supporting team development. This hands-on experience has given her a deep, comprehensive understanding of the business from the ground up.

While she no longer practices nursing, the qualities that defined her nursing career—empathy, attentiveness, and a heart for service—continue to influence how she engages with clients, agents, and colleagues.
Today, she enjoys being involved in the marketing side of the business, nurturing relationships across the real estate community, coordinating events, and strengthening our presence throughout Northeast Ohio. Her kind demeanor and joyful personality make her well-loved and appreciated by agents and partners.

Approach to Service
Heidi leads with empathy, integrity, and a genuine desire to serve others. She brings steadiness and positivity to every interaction, ensuring clients and agents feel valued, supported, and well cared for.

Personal
Heidi treasures time with her family and loves traveling, making memories, and enjoying life with those she loves. Thanks to a strong support team within the business, she is also able to actively lead and serve in women’s ministry at her church—an area she is deeply passionate about.

Spencer Litman
Field Operations Manager & Certified Home Inspector

• Licensed Radon Inspector
• Licensed Wood Destroying Insect Inspector

Spencer has been a Certified Home Inspector since 2020 and now serves as our Field Operations Manager, playing a central leadership role in inspector development, field quality, and team performance. With a strong construction and electrical background, he brings a high level of technical expertise, consistency, and professionalism to every inspection and every inspector he mentors.

Professional Experience
Spencer holds multiple State of Ohio licenses and certifications, including:
• Certified Home Inspector
• Licensed Radon Inspector
• Licensed Wood Destroying Insect Inspector

His construction knowledge, especially in electrical systems, makes him a key technical resource within the company. Spencer also teaches continuing education classes for real estate agents and is heavily involved in the training and onboarding of new inspectors. His leadership ensures that our team maintains precise, accurate, and high-quality standards across all field operations.

Approach to Service
Spencer is steady, patient, and highly detail-oriented. He communicates clearly and approaches every inspection with professionalism and care. His commitment to elevating the team’s skills and consistency makes him a cornerstone of our field operations.

Personal
Outside of work, Spencer enjoys spending time with family and staying active. His dedication, work ethic, and calm leadership make him a valued and respected member of The Ferguson Team.

Glenn Sanders
Team Lead & Home Inspector

• State of Ohio Licensed Home Inspector
• State of Ohio Licensed Wood Destroying Insect Inspector
• State of Ohio Licensed Radon Specialist
• Certified Septic & Well Inspector
• Certified Sewer Scope Inspector

Glenn is a highly experienced home inspector who joined The Ferguson Team in 2023 after beginning his Pillar To Post career in 2018. With more than 2,500 inspections completed, he brings depth, precision, and a calm, professional presence to every client and agent he serves. Glenn’s knowledge and leadership make him a key pillar within our multi-inspector team.

Professional Experience
Glenn holds multiple State of Ohio licenses and industry certifications, including:
• State of Ohio Licensed Home Inspector
• State of Ohio Licensed Wood Destroying Insect Inspector
• State of Ohio Licensed Radon Specialist
• Certified Septic & Well Inspector
• Certified Sewer Scope Inspector

With a BBA from Kent State University, Glenn blends technical expertise with strong communication and problem-solving skills. His broad inspection background and analytical approach allow him to deliver thorough, reliable assessments on every property.

As Team Lead, Glenn plays a vital role in training new inspectors, supporting field operations, and ensuring the team upholds the high standards The Ferguson Team is known for.

Approach to Service
Glenn is steady, knowledgeable, and committed to excellence. He takes time to explain findings clearly, answer questions thoroughly, and support clients in making informed, confident decisions.

Personal
Outside of inspections, Glenn enjoys spending time with family and living an active lifestyle. His reliability, strong work ethic, and positive attitude make him a respected leader within the team.

Justin Ferguson
Licensed Home Inspector

Professional Experience
Justin is a Licensed Home Inspector in the State of Ohio and is also licensed to perform Wood Destroying Insect (WDI) inspections. As the son of Paul Ferguson, Justin has grown up around the home inspection industry and has years of firsthand experience with the business. Home inspection is truly in his blood, and his knowledge and experience go well beyond his years.

Approach to Service
Justin is known for being friendly, polite and easy to work with. He approaches inspections with a calm, confident and fun personality while still taking the responsibility of inspecting someone’s future home seriously. He enjoys explaining what he finds, answering questions and helping clients feel comfortable throughout the process.

Personal
Justin married his wife, Annabella, in August 2026, and they are both now part of the Ferguson Team. Outside of work, Justin enjoys wakeboarding, snowboarding and working out. His faith is an important part of his life, and he serves on the worship team at Grace Church.

John Spencer
Home Inspector & Well/Septic Expert

• State of Ohio Wood Destroying Insect Inspector
• State of Ohio Radon Specialist
• Certified Sewer Scope Inspector
• Certified Septic & Well Inspector

John is a licensed Home Inspector with more than 3,000 inspections completed since 2017. With a strong background in roofing and extensive certifications, he serves as our in-house Well and Septic expert. His thoroughness, calm approach, and strong technical understanding make him an invaluable part of our inspection team.

Professional Experience
John holds multiple State of Ohio licenses and specialty certifications, including:
• State of Ohio Wood Destroying Insect Inspector
• State of Ohio Radon Specialist
• Certified Sewer Scope Inspector
• Certified Septic & Well Inspector

His combination of roofing experience and environmental inspection training allows him to assess homes with a high level of detail and accuracy. John is also a natural mentor—dependable, patient, and always willing to help guide newer inspectors.

Approach to Service
John is known for being reliable, steady, and highly committed to quality. He communicates clearly, approaches each inspection with diligence, and consistently delivers results clients can trust.

Personal
John is a devoted family man and a proud grandfather. He enjoys spending time with his family and is known for his integrity, kindness, and strong work ethic—qualities that make him both a respected team member and a wonderful mentor within The Ferguson Team.

Mark Hershberger
Senior Home Inspector

• State of Ohio Licensed Wood Destroying Insect Inspector
• State of Ohio Licensed Radon Specialist
• Certified Septic & Well Inspector

Mark is one of the most experienced inspectors on our team, having been a licensed Home Inspector since 2008 and completing more than 3,500 inspections. His depth of knowledge, calm demeanor, and consistent professionalism make him a trusted resource for homebuyers and real estate agents throughout Northeast Ohio.

Professional Experience
Mark holds multiple State of Ohio licenses and industry certifications, including:
• State of Ohio Licensed Wood Destroying Insect Inspector
• State of Ohio Licensed Radon Specialist
• Certified Septic & Well Inspector

With extensive field experience in structural, mechanical, environmental, and specialty inspections, Mark is highly respected for his thoroughness and accuracy. His long tenure and broad expertise allow him to identify issues quickly and communicate findings clearly, helping clients make informed, confident decisions.

Approach to Service
Mark is steady, detailed, and dedicated to quality. He approaches every inspection with care and diligence, ensuring no detail is overlooked and every client receives reliable, trustworthy service.

Personal
Outside of inspections, Mark enjoys time with family and staying active. His strong work ethic and dependable nature make him a valued leader within The Ferguson Team.

Dan Kinney
Home Inspector

• InterNACHI Certified Inspector
• State of Ohio Licensed Wood Destroying Insect Inspector
• State of Ohio Radon Specialist
• Certified Mold Inspector

Dan has been a licensed Home Inspector since 2021 and has completed more than 1,750 inspections. With a decade of experience running his own contracting business, he brings a strong understanding of structural systems, building performance, and environmental conditions. His steady approach and technical precision make him a trusted inspector among homebuyers and real estate professionals.

Professional Experience
Dan holds multiple State of Ohio licenses and certifications, including:
• InterNACHI Certified Inspector
• State of Ohio Wood Destroying Insect Inspector
• State of Ohio Radon Specialist
• Certified Mold Inspector

His background in contracting gives him a practical and informed perspective during inspections, allowing him to identify issues accurately and communicate findings clearly. Dan is known for his professionalism, reliability, and ability to put clients at ease throughout the inspection process.

Approach to Service
Dan is detail-oriented, thorough, and committed to delivering a high-quality inspection every time. He is valued for his calm demeanor, clear communication, and dedication to providing clients with actionable, trustworthy information.

Personal
Dan is newly married to his wife, Melanie, and they are expecting their first child—an exciting season for him and the entire Ferguson Team. He enjoys spending time with family and is known for his strong work ethic and positive attitude.

Ken Curtis
Home Inspector

Ken brings more than 40 years of client-focused experience to The Ferguson Team, combining exceptional communication skills with a strong eye for detail. After operating his own inspection company, he joined Pillar To Post to deliver thorough, reliable, and customer-centered home inspections.

Professional Experience
Ken is a Certified Professional Inspector with extensive training in full-scope residential inspections. He holds multiple State of Ohio licenses and industry certifications, including:
• Ohio Home Inspector License #OHI.2025002129
• Radon License #RT2066
• Ohio WDI License #171003
• Mold Testing Certificate #2016
• InterNACHI CPI #NACHI25033108

His background also includes several years as a sales associate and finance manager, where he strengthened his communication and client-service approach.

Approach to Service
Ken is steady, professional, and highly detailed in his work. He takes pride in delivering clear explanations and ensuring clients have the information they need to feel confident in their decisions.

Personal
Ken lives in Akron and is committed to serving homeowners throughout Northeast Ohio. He is passionate about health and fitness, and spends much of his free time training and staying active.

Joyce Bailey
Office Manager

Joyce has been part of The Ferguson Team since 2023 and serves as our Office Manager. She is the glue that holds the team together—ensuring smooth operations, supporting inspectors, and keeping the office running with consistency and care. Her dedication to the success of the company and the well-being of every team member makes her an invaluable part of our organization.

Professional Experience
With strong administrative leadership skills and a natural ability to organize, coordinate, and support, Joyce manages scheduling, communication, workflow, and team operations. She is known for her reliability, her steady presence, and her genuine commitment to helping the team operate at its best.
Joyce cares deeply about both the company and the people within it, and her attention to detail keeps our systems efficient and our clients well-served.

Approach to Service
Joyce leads with professionalism, kindness, and a strong sense of responsibility. She takes pride in ensuring clients receive timely support and that the team has everything needed to deliver excellent service each day.

Personal
Joyce and her husband, Rob, have been married for 23 years. They have one son and two grandchildren, who are the joy of their lives. She loves spending time with her family, attending her nieces’ and nephews’ sporting events, and traveling with Rob and their extended family.

Jill McMahon
Marketing & Relationships Specialist

Jill has been part of the real estate industry since 2017 and joined The Ferguson Team in 2023 as our Marketing & Relationships Specialist. Known as the outgoing “life of the party,” Jill brings contagious energy, positivity, and a genuine love for people to every office she visits. She truly enjoys her work—and it shows in every interaction.

Professional Experience
With a strong background in real estate marketing and relationship-building, Jill excels at connecting with agents, deepening partnerships, and creating memorable experiences throughout Northeast Ohio.
The real estate community frequently says “She’s everywhere!” and “Jill is fantastic!”—a reflection of her dedication, consistency, and ability to brighten any room she walks into.

Her passion is PEOPLE. Jill has a natural ability to make everyone feel welcomed, appreciated, and supported. Her energy and authenticity strengthen our brand and help agents feel connected and cared for.

Approach to Service
Jill leads with joy, kindness, and enthusiasm. She thrives on relationship-building, supporting agents, and bringing a sense of fun and connection to her work. Her presence is a key part of our community engagement and outreach.

Personal
Jill is the proud mom of four beautiful girls and a loving GiGi to her grandchildren. She cherishes time with her family and friends and loves being surrounded by the people she cares about most.

Ethan Ferguson
Client Care Coordinator

Ethan is a dedicated member of our administrative and client-care team, focused on providing a warm and attentive experience to every caller as well as visiting real estate offices, attending and supporting our CE classes, connecting directly with agents and helping plan Realtor appreciation events. Having grown up around Pillar To Post, he has seen the business firsthand for many years and understands the level of professionalism, urgency, and care our clients expect.

Professional Experience
Before joining the team, Ethan served as a manager at McDonald’s, where he strengthened his leadership and problem-solving skills in a fast-paced environment.
He gained additional customer-service experience during his time at the University of Akron while serving on the marketing team for two years.
Ethan also spent two summers as a camp counselor working with younger children, further developing patience, responsibility, and strong communication skills.

Approach to Service
Ethan is known for his friendly personality and genuine desire to help. He works to accommodate scheduling needs, ensures each client feels supported, and consistently looks out for their best interests throughout the inspection process.

Personal
Ethan married his wife, Rachel, in June 2026 and values time with family and friends. He enjoys Disney trips, snowboarding, boating, and wakeboarding, bringing that same positive, energetic spirit into his work each day.

Donna Fairhurst
Client Care Coordinator

Donna brings a warm, steady presence to our administrative team, supported by years of experience in office leadership, customer service, and hands-on work. With a strong commitment to serving others, she ensures that clients feel supported, informed, and well cared for from the first phone call to the final follow-up.

Professional Experience
Donna has a diverse background that includes office administration, home painting, and assisting her husband in his pastoral work. These roles have shaped her into a capable, organized, and service-minded professional.
She is known for her strong work ethic, no-nonsense approach, and her ability to handle responsibilities efficiently while keeping customer needs at the center.

Approach to Service
Donna is direct, dependable, and wholeheartedly focused on making sure clients receive timely, attentive support. She has a natural gift for putting people at ease and ensuring that every detail is handled with care and integrity.

Personal
A proud mother of 3 boys and a loving grandmother, Donna treasures time with her family and grandchildren. Her life is deeply rooted in faith, church involvement, and serving others. She lives each day with purpose, generosity, and a desire to make a difference in the lives of those around her.

Steve Salyers
Licensed Home Inspector

Professional Experience
Steve is a Licensed Home Inspector in the State of Ohio and is also licensed for Wood Destroying Insect (WDI) inspections and Radon testing. He brings years of hands-on experience in residential and commercial painting, handyman work and home improvement, giving him a strong practical understanding of homes, building materials, maintenance and home systems.

Approach to Service
Steve takes a thorough, practical approach to every inspection. His goal is to help clients understand the home they’re purchasing by clearly explaining his findings, answering questions and making the inspection experience informative and comfortable.

Personal
Steve has been married to his wife, Mindy, for more than 30 years. They have three adult children and two grandchildren. Outside of work, Steve enjoys traveling, woodworking and tackling home improvement projects.

Annabella Ferguson
Customer Experience & Social Media Coordinator

Professional Experience
Annabella brings a strong customer-service background, creativity and a natural ability to connect with people to the Ferguson Team. Having spent several years working within her family’s business, she understands the importance of relationships, communication and taking care of customers. She now supports our customer experience and social media efforts, bringing a fresh perspective and creative eye to the team.

Approach to Service
Annabella is warm, personable and genuinely enjoys working with people. Whether helping a client, supporting our team or working on our social media presence, she brings enthusiasm, creativity and attention to detail.

Personal
Annabella married Justin Ferguson in August 2026, making the Ferguson Team even more of a family business. She is fluent in Russian and enjoys spending time with family and friends, homemaking, traveling and shopping.

Shannon Niebes
Director of Marketing & Realtor Relations

Professional Experience
Shannon earned her degree in Marketing and Communications from Bowling Green State University in 1999 and brings experience in both business-to-business and business-to-consumer marketing. As Director of Marketing & Realtor Relations, Shannon leads the Ferguson Team’s marketing efforts and helps direct our marketing team while developing and strengthening relationships with Realtors, clients and the communities we serve.

Approach to Service
Shannon believes strong relationships are built through genuine connection, communication and follow-through. She enjoys developing people and relationships and finds both extremely rewarding. Whether working with a Realtor partner, supporting her marketing team or representing the Ferguson Team in the community, Shannon brings energy and a genuine desire to help others. Helping homeowners achieve their dream of homeownership is a big part of what drives her.

Personal
Shannon is the proud mother of four children who are the center of her life. As her children have gotten older, she’s discovering a little more free time and enjoys refinishing furniture, soccer and, most of all, spending time with her family.